Terms of Service

Please read these Terms of Service carefully before using the website located at jetspizza-eat.digital or placing any order through our platform. By accessing or using our website and services, you agree to be legally bound by these Terms of Service. If you do not agree to these terms, you must immediately discontinue use of our website and services.

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Jet's Pizza ("Company," "we," "us," or "our"), the operator of the website jetspizza-eat.digital (the "Site"). By visiting, accessing, browsing, or using this Site — whether to browse our menu, place an order, create an account, or engage with any interactive feature — you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference.

If you are using our Site on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and in such case, "you" refers to that entity. If you lack such authority, or if you do not agree to these Terms, you may not use the Site or any services offered through it.

These Terms apply to all visitors, registered users, and any other individuals who access or use the Site, regardless of the purpose of their visit. Your continued use of the Site following any modifications to these Terms constitutes your acceptance of those changes.

2. Description of Services

Jet's Pizza operates a food service website through which customers may:

• Browse our full menu of pizzas, sides, beverages, and other food items;
• Place online orders for delivery, carryout, or in-store pickup;
• Create and manage a personal account to track order history and preferences;
• Participate in promotions, loyalty programs, and special offers;
• Contact our customer service team for support or inquiries;
• Access nutritional and allergen information about our food products;
• Receive communications, offers, and updates (subject to your communication preferences).

We reserve the right, at our sole discretion and without prior notice, to modify, suspend, or discontinue any aspect of our services or the Site, including but not limited to menu items, pricing, availability, delivery zones, and operating hours. We shall not be liable to you or any third party for any such modification, suspension, or discontinuation.

Availability of delivery and carryout services is subject to geographic restrictions and operational hours, which may vary by location. We do not guarantee that any particular service or feature will be available at any specific time or in any specific area.

3. Eligibility and Account Registration

To use our Site and services, you must be at least eighteen (18) years of age, or the age of majority in your state of residence, whichever is greater. By using this Site, you represent and warrant that you meet this eligibility requirement. We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion, including in instances where we believe the user does not meet these requirements.

When you register for an account on our Site, you agree to:

• Provide accurate, current, and complete information during the registration process;
• Maintain and promptly update your account information to keep it accurate and complete;
• Maintain the confidentiality and security of your account credentials, including your password;
• Notify us immediately of any unauthorized use of your account or any breach of security;
• Accept responsibility for all activities that occur under your account.

You may not use another person's account without their express permission, and you may not create an account for someone else without their knowledge and consent. We reserve the right to disable any account at any time if we believe you have violated these Terms or any applicable law.

4. User Obligations and Prohibited Activities

By using our Site and services, you agree to use them only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use and enjoyment of the Site. You agree to comply with all applicable federal, state, and local laws and regulations.

4.1 Prohibited Conduct

You are strictly prohibited from engaging in any of the following activities:

• Using the Site for any fraudulent, deceptive, or unlawful purpose;
• Placing orders with no intent to pay, or using stolen, unauthorized, or fraudulent payment methods;
• Submitting false, misleading, or inaccurate information in connection with your account or any order;
• Impersonating any person or entity, or misrepresenting your affiliation with any person or entity;
• Attempting to gain unauthorized access to our systems, servers, databases, or any connected networks;
• Introducing viruses, malware, spyware, ransomware, or any other malicious code into our systems;
• Engaging in any automated data collection activities such as scraping, crawling, or harvesting without our express written consent;
• Using the Site to transmit unsolicited commercial communications (spam);
• Circumventing, disabling, or interfering with security-related features of the Site;
• Reverse engineering, decompiling, disassembling, or otherwise attempting to derive the source code of the Site;
• Engaging in any conduct that could damage, disable, overburden, or impair our servers or networks;
• Posting or transmitting content that is defamatory, obscene, offensive, harassing, or otherwise objectionable;
• Reselling, redistributing, or commercially exploiting any content or data obtained from the Site without authorization;
• Using the Site in any manner that violates the rights of any third party, including intellectual property rights and privacy rights.

We reserve the right to investigate any suspected violations of these Terms and to take appropriate legal or administrative action, including suspending or terminating your access to the Site, reporting violations to law enforcement authorities, and cooperating with such authorities as required by applicable law.

5. Ordering, Payment, and Pricing

5.1 Order Placement

When you place an order through our Site, you are making an offer to purchase the specified items subject to these Terms. Your order constitutes a binding contract only upon our acceptance, which is confirmed through an order confirmation sent to your registered email address. We reserve the right to refuse, modify, or cancel any order for reasons including but not limited to product unavailability, pricing errors, suspected fraud, or service limitations in your area.

5.2 Pricing and Taxes

All prices displayed on the Site are in U.S. dollars and are subject to change without notice. Prices do not include applicable sales taxes, delivery fees, service charges, or other applicable fees, which will be itemized at checkout prior to final confirmation of your order. You are responsible for all applicable taxes based on your delivery or pickup location, as required by federal, state, and local tax laws.

5.3 Payment Methods

We accept payment by major credit cards, debit cards, and other payment methods as indicated on the Site at the time of checkout. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and that the information you provide is accurate and complete. You authorize us to charge your payment method for all amounts due in connection with your order, including applicable taxes and fees.

5.4 Refunds and Cancellations

Orders may not be canceled once they have been accepted and preparation has begun. If you believe you have received an incorrect, incomplete, or unsatisfactory order, please contact our customer service team at [email protected] within a reasonable time following receipt of your order. Refunds, credits, or replacements are provided at our sole discretion on a case-by-case basis. We do not guarantee any particular remedy for any order issue.

6. Intellectual Property Rights

All content available on or through the Site, including but not limited to text, graphics, logos, images, photographs, audio and video clips, digital downloads, data compilations, software, and all other materials (collectively, "Content"), is the exclusive property of Jet's Pizza or its licensors and is protected by applicable United States and international intellectual property laws, including copyright, trademark, patent, trade secret, and other proprietary rights laws.

The Jet's Pizza name, logo, trade dress, and all related names, logos, product and service names, designs, and slogans are trademarks of Jet's Pizza or its affiliates and licensors. You may not use these marks without our prior written permission. All other names, brands, and marks are the property of their respective owners.

6.1 Limited License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Site and its Content solely for your personal, non-commercial purposes of ordering food and using our services as intended. This license does not include the right to:

• Reproduce, distribute, publicly display, or publicly perform any Content;
• Modify, adapt, translate, or create derivative works based on any Content;
• Use any Content for commercial purposes without our express prior written consent;
• Remove, alter, or obscure any copyright, trademark, or other proprietary notices;
• Use data mining, robots, or similar data gathering and extraction methods on the Site.

Any use of the Site or its Content not expressly permitted by these Terms is a breach of this Agreement and may violate applicable copyright, trademark, and other laws. All rights not expressly granted in these Terms are reserved by us.

7. User-Generated Content

If you submit, post, or otherwise transmit any content, feedback, reviews, comments, or other materials to the Site or through our services ("User Content"), you grant us a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content in any media. You represent and warrant that you own or have the necessary rights to grant this license and that your User Content does not violate the rights of any third party or any applicable law.

We are not responsible for any User Content posted by users and reserve the right, but not the obligation, to monitor, edit, or remove any User Content at our sole discretion. We do not endorse any User Content and expressly disclaim any liability in connection with User Content.

8. Disclaimers and "As-Is" Basis

THE SITE AND ALL CONTENT, PRODUCTS, AND SERVICES PROVIDED THROUGH THE SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, JET'S PIZZA EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF ANY CONTENT ON THE SITE;
• WARRANTIES THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES REGARDING THE QUALITY, SAFETY, OR SUITABILITY OF ANY FOOD PRODUCTS ORDERED THROUGH THE SITE;
• WARRANTIES REGARDING THE ACCURACY OF NUTRITIONAL OR ALLERGEN INFORMATION PROVIDED ON THE SITE.

Nutritional and allergen information is provided for general informational purposes only and may not reflect actual product content. Our food is prepared in facilities that handle common allergens including but not limited to wheat, dairy, eggs, soy, nuts, and peanuts. If you have food allergies or dietary restrictions, please contact us directly before placing an order. We cannot guarantee that any menu item is free from any particular allergen.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE FEDERAL AND STATE LAW, JET'S PIZZA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH:

• Your use of or inability to use the Site or our services;
• Any errors, inaccuracies, or omissions in any Content on the Site;
• Unauthorized access to or alteration of your account or transmissions;
• Any food products ordered through the Site, including issues related to quality, safety, or allergen content;
• Any delay or failure in delivery services;
• Any third-party content or conduct accessed through the Site;
• Any other matter relating to the Site or our services.

IN NO EVENT SHALL OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SITE EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID US IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00 USD).

Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for certain types of damages. Accordingly, some of the above limitations may not apply to you. In such jurisdictions, our liability is limited to the greatest extent permitted by applicable law.

10. Indemnification

You agree to defend, indemnify, and hold harmless Jet's Pizza, its affiliates, officers, directors, employees, agents, contractors, licensors, and service providers from and against any and all claims, liabilities, damages, losses, costs, expenses, and fees (including reasonable attorneys' fees and court costs) arising out of or relating to:

• Your use of the Site or our services;
• Your violation of these Terms or any applicable law or regulation;
• Your violation of any rights of a third party, including intellectual property rights and privacy rights;
• Any User Content you submit, post, or otherwise transmit through the Site;
• Your fraudulent, negligent, or willful misconduct;
• Any dispute between you and another user or third party.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate fully with our defense of such matter. You shall not settle any such claim without our prior written consent.

11. Third-Party Links and Services

The Site may contain links to third-party websites, services, or content that are not owned or controlled by Jet's Pizza. We provide these links for your convenience only and do not endorse or assume any responsibility for any third-party sites, content, products, or services. We have no control over and assume no liability for the content, privacy policies, or practices of any third-party websites or services. We strongly advise you to review the terms of service and privacy policies of any third-party websites you visit.

We may also use third-party delivery partners and service providers to fulfill orders placed through our Site. Your interaction with such third parties is governed by their own terms and conditions, and we are not responsible for the acts, omissions, or conduct of any third-party delivery or service partners.

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the United States of America and applicable state law, without regard to conflict of law provisions. To the extent that any dispute is not subject to mandatory arbitration as set forth in Section 13, you agree to submit to the exclusive personal jurisdiction of the federal and state courts located in the United States for the resolution of any dispute arising out of these Terms or your use of the Site.

Our services and this Site are intended for use by residents of the United States. We make no representation that our services or the information on this Site is appropriate or available for use in locations outside the United States. If you access or use the Site from outside the United States, you do so at your own risk and are responsible for compliance with all local laws applicable in your jurisdiction.

These Terms comply with applicable federal law, including the Federal Trade Commission Act (15 U.S.C. § 45) governing unfair or deceptive acts or practices, and where applicable, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) for California residents, as well as all other applicable state consumer protection statutes.

13. Dispute Resolution and Arbitration

13.1 Informal Resolution

Before initiating any formal dispute resolution proceedings, you agree to first contact us at [email protected] and attempt to resolve the dispute informally. We will attempt to resolve your concern within thirty (30) days of receiving your notice. If we are unable to resolve the dispute informally within that period, either party may proceed with formal dispute resolution as described below.

13.2 Binding Arbitration

EXCEPT AS OTHERWISE PROVIDED IN THESE TERMS, ANY DISPUTE, CONTROVERSY, OR CLAIM ARISING OUT OF OR RELATING TO THESE TERMS, YOUR USE OF THE SITE, OR OUR SERVICES SHALL BE RESOLVED EXCLUSIVELY THROUGH FINAL AND BINDING ARBITRATION, RATHER THAN IN COURT. The arbitration shall be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, which are available at www.adr.org. The arbitration shall take place in the United States, and the arbitrator's decision shall be final and binding.

You understand that by agreeing to these Terms, you are waiving your right to a trial by jury and your right to participate in a class action lawsuit or class-wide arbitration. The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim.

13.3 Class Action Waiver

YOU AND JET'S PIZZA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. Unless both parties agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.

13.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency equitable relief before a court of competent jurisdiction to maintain the status quo pending arbitration, and each party retains the right to bring an individual action in small claims court for disputes within the applicable jurisdictional limits of that court.

14. Term and Termination

These Terms shall remain in full force and effect for as long as you use the Site or maintain an account with us. We reserve the right, in our sole discretion and without prior notice, to suspend, restrict, or terminate your access to the Site and our services, in whole or in part, at any time and for any reason, including but not limited to:

• Violation of any provision of these Terms;
• Violation of any applicable law or regulation;
• Fraudulent, abusive, or otherwise inappropriate conduct;
• Failure to pay any amounts owed to us;
• Requests by law enforcement or other government authorities;
• Technical, security, or operational reasons.

You may terminate your account at any time by contacting us at [email protected]. Upon termination of your account or access to the Site for any reason, the following provisions of these Terms shall survive: Sections 6 (Intellectual Property), 8 (Disclaimers), 9 (Limitation of Liability), 10 (Indemnification), 13 (Dispute Resolution), and 15 (General Provisions), as well as any other provisions that by their nature should survive termination.

15. Changes to These Terms

We reserve the right to modify, update, or revise these Terms at any time and for any reason, at our sole discretion. When we make material changes to these Terms, we will notify you by updating the "Last Updated" date at the top of this page and, where appropriate, by sending a notification to the email address associated with your account or by prominently posting a notice on the Site.

Your continued use of the Site or our services following the posting of any changes to these Terms constitutes your acceptance of those changes. If you do not agree to any modified Terms, you must discontinue using the Site and our services immediately. We encourage you to review these Terms periodically to stay informed of any updates.

We may also update our menu, pricing, delivery areas, service offerings, and operational policies at any time without specific notice beyond updates to the relevant pages on the Site.

16. Severability

If any provision of these Terms is found by a court of competent jurisdiction or an arbitrator to be invalid, illegal, or unenforceable under applicable law, that provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, or if such modification is not possible, it shall be severed from these Terms. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect as if the invalid or unenforceable provision had not been included.

The parties acknowledge and agree that the limitation of liability provisions in Section 9 and the arbitration and class action waiver provisions in Section 13 are fundamental terms of this Agreement and that neither party would have entered into this Agreement without such provisions.

17. Entire Agreement and Waiver

These Terms, together with our Privacy Policy and any other policies, agreements, or guidelines referenced herein, constitute the entire agreement between you and Jet's Pizza with respect to the subject matter hereof and supersede all prior and contemporaneous understandings, negotiations, representations, warranties, and agreements, whether oral or written, between the parties regarding such subject matter.

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. No waiver of any term shall be deemed a further or continuing waiver of that term or any other term. Any waiver must be in writing and signed by an authorized representative of Jet's Pizza to be effective.

18. Force Majeure

Jet's Pizza shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, government actions or restrictions, labor disputes, supply chain disruptions, internet or telecommunications failures, power outages, or any other event beyond our reasonable control ("Force Majeure Event"). In the event of a Force Majeure Event, we will use commercially reasonable efforts to minimize the impact on our services and notify you as soon as reasonably practicable.

19. Electronic Communications

By using our Site or creating an account, you consent to receive electronic communications from us, including order confirmations, service updates, promotional offers, and policy notifications. You agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing. You may opt out of promotional communications at any time by following the unsubscribe instructions included in such communications or by contacting us directly, though you will continue to receive transactional communications related to your orders and account.

20. Contact Information

If you have any questions, concerns, or complaints about these Terms of Service or our services, or if you need to reach us for any reason, please contact us using the information below:

We will make every effort to respond to your inquiry within five (5) business days. For order-related issues, please include your order confirmation number and a description of the issue to help us assist you more efficiently.