Frequently Asked Questions

You can place an order in three easy ways. Call us directly at +1 313-297-7000, visit our Order Now page, or stop by our location at 4718 Anthony Wayne Dr, Detroit, MI 48201. We recommend calling ahead during peak hours to ensure the fastest service.

Yes! We accept advance orders up to 7 days ahead. This is especially useful for large group orders, parties, or special occasions. Contact us via our order form or call us to set up a scheduled order. A confirmation will be provided once your order is received.

We are open during the following hours:

• Monday – Friday: 9:00 AM – 6:00 PM
• Saturday: 10:00 AM – 4:00 PM
• Sunday: Closed

Hours may vary on public holidays. We recommend calling ahead to confirm on holiday dates.

Yes, we offer delivery across Detroit and the surrounding metropolitan area. Our standard delivery radius covers most of Wayne County. To confirm whether your address falls within our delivery zone, call us at +1 313-297-7000 or use our order form and include your full address.

Our average delivery time is 30–45 minutes from the moment your order is confirmed. During peak hours (Friday and Saturday evenings), delivery may take up to 60 minutes. We always strive to deliver your pizza fresh and hot, and our team will notify you if there are any unexpected delays.

Yes, we have a minimum order of $15.00 for delivery. A delivery fee may apply depending on your distance from our location. For orders over $40, delivery is complimentary within our standard delivery zone. Pickup orders have no minimum requirement.

Our signature Detroit-style square pizza features a thick, crispy-cornered crust that's airy on the inside, topped with a generous layer of Wisconsin brick cheese that caramelizes along the edges, and finished with robust tomato sauce ladled on top. The result is a deeply satisfying, uniquely textured pizza that sets jets pizza apart from any other style.

Yes! We have a variety of vegetarian pizzas and sides on our menu. We also offer a gluten-sensitive crust option — please note this is prepared in a shared kitchen, so it may not be suitable for those with severe gluten allergies. For full allergen information, please view our menu or speak with our staff when ordering.

Absolutely. We offer full topping customization on all our pizzas. Choose from a wide selection of meats, vegetables, cheeses, and sauces. You can also request half-and-half toppings for variety. Simply specify your preferences when placing your order by phone or through our order form.

We accept a variety of payment methods for your convenience:

• All major credit and debit cards (Visa, Mastercard, Amex, Discover)
• Cash (for in-store and delivery orders)
• Apple Pay and Google Pay (in-store)
• Gift cards issued by Jet's pizza

Orders can be cancelled within 10 minutes of placement for a full refund. Once preparation has begun, cancellations may not be possible. If you receive an incorrect or unsatisfactory order, please contact us within 24 hours and we will work to make it right. For full details, see our Refund Policy.

Yes! We love catering for corporate events, birthday parties, school functions, and more. Our catering packages include a variety of pizza sizes, sides, beverages, and desserts. We recommend booking at least 48–72 hours in advance for smaller events and 5+ days for larger gatherings. Contact us at [email protected] for a custom quote.

Our catering minimum is $100 for event orders. This typically covers 10–15 people with a selection of pizzas and sides. We offer tiered packages starting from small gatherings up to large corporate events for 200+ guests. Our team will work with you to build the perfect catering package within your budget.

Yes! We offer a corporate account program for businesses that order regularly. Benefits include priority ordering, monthly billing, and exclusive pricing on bulk orders. We also have a customer loyalty program where you earn points on every order that can be redeemed for free items. Contact us via our contact page to set up a corporate account.

We're always looking for passionate people to join our team! Visit our Careers page to view current openings and submit your application. We hire for kitchen staff, delivery drivers, customer service, and management roles. Applications are reviewed on a rolling basis and we will contact shortlisted candidates within 5 business days.