Privacy Policy

This Privacy Policy describes how Jet's Pizza ("we," "us," "our," or "the Company") collects, uses, discloses, and protects your personal information when you visit our website at jetspizza-eat.digital, place orders through our digital platforms, or otherwise interact with our services. Please read this policy carefully to understand our practices regarding your personal data and how we handle it.

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the terms described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website and services immediately.

We are committed to protecting your privacy and maintaining the trust you place in us. This policy has been drafted to comply with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission (FTC) Act, and other applicable state and federal consumer protection regulations.

1. About Us and How to Contact Us

Jet's Pizza operates as a food service business providing pizza and related food products through our digital ordering platform. Our contact information for all privacy-related inquiries is as follows:

For any questions, concerns, or requests related to your privacy or personal data, please contact us directly at the email address listed above. We will respond to all privacy-related inquiries within a reasonable timeframe, and in any case no later than the timeframe required by applicable law (typically 45 days for verified consumer requests under the CCPA/CPRA).

2. Information We Collect

We collect various categories of personal information depending on how you interact with our website and services. Below is a detailed description of the types of data we collect.

2.1 Personal Identification Information

When you create an account, place an order, or communicate with us, we may collect personal identification information, including but not limited to:

• Full name
• Email address
• Phone number
• Billing and delivery addresses
• Date of birth (where required for verification or promotional purposes)
• Account username and password (stored in encrypted form)
• Payment information (credit/debit card numbers, expiration dates, billing ZIP codes — processed and stored securely through our third-party payment processors)

2.2 Order and Transaction Information

When you place an order through our platform, we collect information related to your transaction, including:

• Items ordered, including food preferences, customizations, and special instructions
• Order history and frequency
• Order total, payment method used, and transaction identifiers
• Delivery or pickup preferences
• Promotional codes or loyalty rewards applied
• Timestamps of orders and associated activity

2.3 Usage and Behavioral Data

We automatically collect certain information when you visit and navigate our website, including:

• Pages viewed and time spent on each page
• Links clicked and navigation paths throughout the website
• Search queries entered on our platform
• Referring URLs (the website or source that brought you to ours)
• Interaction with promotional banners, pop-ups, and featured items
• Cart activity, including abandoned carts
• Session duration and bounce rate

2.4 Device and Technical Information

We collect technical data about the devices and software you use to access our platform, including:

• IP address and general geolocation data derived from IP address
• Device type (desktop, tablet, mobile device)
• Operating system and version
• Browser type and version
• Screen resolution and display settings
• Unique device identifiers and advertising identifiers
• Internet service provider (ISP) information
• Mobile network information (where applicable)

2.5 Cookie and Tracking Data

We use cookies and similar tracking technologies (including pixel tags, web beacons, and local storage) to collect data about your browsing activity on our website. For full details about the types of cookies we use and how to manage your cookie preferences, please refer to Section 9 of this policy and our dedicated Cookie Policy.

2.6 Communications Data

If you contact us through email, contact forms, customer support channels, or social media, we collect the content of those communications, including:

• Your name and contact information as provided in the message
• The content, attachments, and timestamps of your messages
• Customer support tickets and records of our responses
• Feedback, reviews, and ratings submitted through our platform

2.7 Marketing and Preference Data

If you opt in to marketing communications, we may collect:

• Marketing communication preferences (email, SMS, push notifications)
• Survey responses and feedback
• Participation in contests, giveaways, or promotional programs
• Loyalty program data and reward point balances

2.8 Information from Third Parties

We may receive information about you from third parties, including:

• Social media platforms (if you choose to log in or connect your account)
• Delivery partners and third-party ordering platforms
• Marketing partners and analytics providers
• Fraud detection and identity verification services

3. How We Use Your Information

We use the information we collect for a variety of legitimate business purposes. We process your data only when we have a valid legal basis for doing so, including your consent, our legitimate business interests, compliance with legal obligations, or the performance of a contract with you.

3.1 Order Processing and Service Provision

• Processing your food orders and coordinating delivery or pickup
• Verifying your identity and preventing fraudulent transactions
• Processing payments and issuing refunds where applicable
• Sending order confirmations, status updates, and delivery notifications
• Managing your customer account and order history

3.2 Customer Support and Communications

• Responding to your questions, complaints, and support requests
• Notifying you of important changes to our services, policies, or terms
• Sending administrative communications related to your account
• Resolving disputes and troubleshooting technical issues

3.3 Analytics and Service Improvement

• Analyzing usage patterns and trends to improve website functionality
• Understanding customer preferences to enhance our menu and offerings
• Conducting internal research and development
• Testing new features and measuring their effectiveness
• Generating aggregated, anonymized reports about platform usage

3.4 Marketing and Personalization

• Sending promotional emails, special offers, and newsletters (with your consent where required)
• Personalizing the content and offers displayed to you on our website
• Displaying targeted advertisements through our advertising partners
• Managing loyalty programs and sending reward notifications
• Conducting surveys, contests, and promotional campaigns

3.5 Legal Compliance and Safety

• Complying with applicable federal and state laws and regulations
• Responding to lawful requests from government authorities and law enforcement
• Protecting our legal rights, property, and the safety of our users and staff
• Detecting, preventing, and addressing fraud, abuse, and security threats
• Enforcing our Terms of Service and other agreements

4. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for their own direct marketing purposes. However, we may share your information with select third parties in the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party companies and individuals to help us provide and improve our services. These service providers are authorized to use your information only to the extent necessary to perform services on our behalf and are contractually obligated to protect your data. Categories of service providers include:

• Payment Processors: To securely process credit card and payment transactions
• Delivery Partners: To coordinate the delivery of your food orders to your address
• Email and SMS Service Providers: To send order confirmations and marketing communications
• Analytics Providers: Such as Google Analytics, to help us understand website usage
• Cloud Hosting Providers: To store and manage our website data and customer databases securely
• Customer Support Tools: To manage support tickets and communications
• Fraud Prevention Services: To verify transactions and prevent unauthorized activity
• Advertising Networks: To display relevant advertisements on our platform and third-party websites

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information to government authorities, law enforcement agencies, or other third parties when we are required to do so by law, subpoena, court order, or other legal process, or when we reasonably believe that such disclosure is necessary to:

• Comply with applicable laws and regulations
• Protect and defend the rights or property of Jet's Pizza
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users of our services or the general public

4.3 Business Transfers

In the event that Jet's Pizza is involved in a merger, acquisition, asset sale, bankruptcy, or similar corporate transaction, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website before your personal information becomes subject to a different Privacy Policy.

4.4 Aggregated and Anonymized Data

We may share aggregated and anonymized data that cannot reasonably be used to identify you with third parties for industry research, marketing, or other purposes. This data does not constitute personal information and is not subject to the restrictions described in this policy.

4.5 With Your Consent

We may share your information with additional third parties when you have given us explicit consent to do so, such as when you choose to participate in joint promotional programs or integrate third-party services with your account.

5. Data Security Measures

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, and destruction.

5.1 Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard Secure Socket Layer (SSL) / Transport Layer Security (TLS) protocols
• Data Encryption at Rest: Sensitive data stored in our systems is encrypted using strong encryption algorithms
• Firewalls and Intrusion Detection: We maintain network firewalls and intrusion detection systems to monitor and protect against unauthorized access
• Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis, with role-based access controls enforced
• Secure Password Storage: User passwords are hashed and salted using industry-standard algorithms and are never stored in plain text

5.2 Administrative Safeguards

• Regular employee training on data privacy and security best practices
• Background checks for employees who handle sensitive personal data
• Data processing agreements with all third-party service providers
• Incident response procedures for identifying and addressing data breaches
• Regular internal audits and security assessments

5.3 Physical Safeguards

• Secure, access-controlled facilities for any physical data storage
• Secure disposal of physical documents and hardware containing personal data

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding the personal information we hold about you. We are committed to honoring these rights in compliance with applicable United States federal and state laws.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

6.2 Rights Available to All Users

Regardless of your state of residence, we provide the following rights to all users of our platform:

• Access: You may request a copy of the personal information we hold about you
• Correction: You may update or correct inaccurate personal information through your account settings or by contacting us
• Deletion: You may request the deletion of your personal information, subject to legal retention requirements
• Opt-Out of Marketing: You may unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in our emails or contacting us directly
• Withdraw Consent: Where we process data based on your consent, you may withdraw that consent at any time

6.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a verifiable request to us through any of the following methods:

• Email: [email protected]
• Website: Through the contact or privacy request form at jetspizza-eat.digital

We will verify your identity before processing your request to ensure that we are not disclosing, correcting, or deleting information based on a fraudulent request. We will respond to your request within 45 days of receipt. If we require more time, we will inform you of the reason and the extension period in writing.

You may designate an authorized agent to make a request on your behalf. If you use an authorized agent, we may require written proof of authorization and may still contact you directly to verify your identity.

7. Data Retention Periods

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention periods we apply are as follows:

When personal information is no longer needed for the purposes it was collected, we will securely delete, anonymize, or aggregate it so that it can no longer be associated with you.

8. Children's Privacy

We do not knowingly collect, use, or disclose personal information from children under the age of 13 in a manner inconsistent with the Children's Online Privacy Protection Act (COPPA). Our services are not directed at children under the age of 13, and we do not intentionally market to or collect information from children under that age.

Furthermore, given the nature of our online food ordering services, which may involve financial transactions and account creation, we have established our minimum age requirement at 18 years of age. Users between the ages of 13 and 17 should not use our platform without the involvement and consent of a parent or legal guardian.

If you are a parent or guardian and believe that your child under the age of 13 has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon verification, we will take steps to remove such information from our systems as promptly as possible.

We encourage parents and guardians to take an active role in monitoring their children's online activities and to be aware of the websites and platforms their children visit and use.

9. Cookie Usage

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, personalize content, and deliver targeted advertisements. Cookies are small text files stored on your device when you visit a website.

9.1 Types of Cookies We Use

• Essential Cookies: Necessary for the basic functioning of the website, such as maintaining your session and shopping cart. These cannot be disabled.
• Performance and Analytics Cookies: Used to collect information about how visitors use our website, helping us improve functionality and user experience.
• Functional Cookies: Enable enhanced features such as remembering your preferences, location, and saved items.
• Marketing and Advertising Cookies: Used to track your browsing behavior and deliver personalized advertisements both on our site and across the web.
• Third-Party Cookies: Set by our trusted third-party partners, such as Google Analytics, Meta Pixel, and advertising networks.

9.2 Managing Your Cookie Preferences

You can control and manage cookies in several ways:

• Using the cookie preference center or consent banner displayed when you first visit our website
• Adjusting your browser settings to block or delete cookies
• Using opt-out tools provided by third-party advertising networks (such as the NAI opt-out tool or Google's Ad Settings)
• Enabling the Global Privacy Control (GPC) signal in your browser, which we honor as a valid opt-out of data sharing under the CPRA

Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders or access certain features.

For a detailed breakdown of all cookies used on our platform, including their names, purposes, and retention periods, please refer to our full Cookie Policy available on our website.

10. International Data Transfers

Jet's Pizza is based in the United States and primarily operates within the United States. As such, the personal information we collect is primarily processed and stored on servers located within the United States.

However, some of our third-party service providers, including analytics platforms, cloud hosting providers, and marketing tools, may process data in servers located outside the United States. If you are accessing our services from outside the United States, please be aware that your personal information may be transferred to and processed in the United States, where privacy laws may differ from those in your country of residence.

For users located in jurisdictions with data transfer restrictions (such as the European Union or United Kingdom), we ensure that any international data transfer is conducted with appropriate safeguards in place, such as standard contractual clauses (SCCs) or other lawful transfer mechanisms recognized by applicable law.

By using our services, users who are located outside the United States acknowledge and consent to the transfer of their personal information to the United States for the purposes described in this Privacy Policy.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, services, and applications that are not operated or controlled by Jet's Pizza. These may include social media platforms, payment gateways, delivery partner portals, and other external resources. This Privacy Policy does not apply to those third-party websites.

We strongly encourage you to review the privacy policies of any third-party websites you visit through links on our platform. We are not responsible for the privacy practices, content, or security of third-party websites, and we cannot guarantee the accuracy or appropriateness of their privacy policies.

12. Do Not Track Signals

Some web browsers have a "Do Not Track" (DNT) feature that signals websites that you do not want your online activity tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals, and our website does not alter its data collection and use practices in response to DNT signals from browsers.

However, as noted in Section 9 above, we do honor the Global Privacy Control (GPC) signal as a valid opt-out request from sharing or selling personal information, as required under California law (CPRA).

13. Marketing Communications and Opt-Out

With your consent, we may send you marketing communications about our promotions, new menu items, special offers, loyalty rewards, and other news related to Jet's Pizza. We may use the following channels for marketing communications:

• Email newsletters and promotional campaigns
• SMS/text message alerts (where you have provided your mobile number and opted in)
• Push notifications through our website or mobile app
• Personalized online advertisements through third-party ad networks

13.1 How to Opt Out

You may opt out of receiving marketing communications from us at any time by:

• Clicking the "Unsubscribe" or "Opt-Out" link included in any marketing email we send
• Replying "STOP" to any SMS marketing message
• Adjusting your notification preferences in your account settings
• Contacting us directly at [email protected] with a request to be removed from our marketing lists

Please note that even if you opt out of marketing communications, you will continue to receive transactional messages related to your orders, account, and our services, as these are essential communications necessary for the provision of our services.

14. How to File a Complaint with a Data Protection Authority

If you believe that we have not adequately addressed your privacy concerns or have violated your rights under applicable privacy laws, you have the right to file a complaint with the relevant data protection or consumer protection authority.

14.1 California Residents

California residents may file a complaint with the California Privacy Protection Agency (CPPA), which is the agency responsible for enforcing the CPRA:

• Website: https://cppa.ca.gov
• Email: [email protected]
• Mailing Address: California Privacy Protection Agency, 2101 Arena Blvd, Sacramento, CA 95834

14.2 All U.S. Consumers

Consumers in any U.S. state may file a complaint with the Federal Trade Commission (FTC) regarding unfair or deceptive privacy practices under the FTC Act:

• Website: https://www.ftc.gov
• Online Complaint Portal: https://reportfraud.ftc.gov
• Phone: 1-877-382-4357

14.3 State Attorney General Offices

You may also file a complaint with your state's Attorney General office, which in many states has authority to enforce state consumer protection and privacy laws. We encourage you to contact your state's AG office directly for information on how to file a privacy-related complaint.

We strongly encourage you to contact us directly at [email protected] before filing a complaint with a regulatory authority, so that we have the opportunity to resolve your concern promptly and fairly.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or technological developments. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website informing users of the changes
• Where required by law or where we consider it appropriate, notify you directly via email

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services following the posting of any changes constitutes your acceptance of those changes.

If we make changes that materially and adversely affect your rights, we will provide you with adequate notice and, where required by law, seek your consent before implementing such changes.

16. Contact Information for Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please do not hesitate to contact us. We are committed to addressing your concerns promptly and transparently.

When contacting us regarding a privacy matter, please include the following information to help us process your request efficiently:

• Your full name and contact information
• A description of your inquiry or request
• The specific right you wish to exercise (if applicable)
• Your preferred method of response (email or postal mail)

We will acknowledge receipt of your request within 10 business days and will provide a substantive response within the timeframe required by applicable law (no later than 45 days, with the possibility of a single 45-day extension where reasonably necessary).